SHIPPING
PAYMENT
REFUND POLICY
INEFFECTIVE PRODUCTS

Our goal is to create a comfortable online shopping environment for our customers. We always aim to meet and exceed your expectations. Therefore we are doing our best to offer a wide range of shipping options. All orders are package very discreetly. One of the ways is to ship the meds in a padded envelope with heat sealed sachets inside, not mentioning the product names or the website name on the outside of the package. We also conceal meds in objects like teddy bears when shipping to stricter destinations.

We ship to the following countries USA, UK, Australia and many other countries in EU. We ship orders from two warehouses: one of this warehouse is within the North America and from our EU warehouse in Denmark. Depending on what you want to order and where to send, as well as stock availability, we will ship product from the optimal warehouse.

We can ship via USPS,Registered Airmail, DHL, EMS, UPS, FedEx. EMS or FedEx are preferable for US customers while USPS is best for the rest of the world.

TRACKING NUMBERS ARE PROVIDED FOR ALL ORDERS. You will get a tracking # after your order has been shipped.

Shipping costs:

Shipping is free for all orders that are $399 and over within the USA, while shipping to other countries starts at $15 and may be more depending on your country and how fast you want the package delivered.

Also, shipping is free for all orders that are $499 and over within Europe/UK

Shipping time:

1-3 days for customers within the USA and Canada

3-5 days for customers within Europe and Australia

5-7 days for customers in the Rest of the World

 

 

 

 

 

 

 

We have three payment options as follows:

 

-SKRILL Online Payment

Using your credit card you can make the payment directly to our Skrill account.  All you need to do is go on SKRILL.COM, create an account and make payment to our SKRILL account. We will receive payment instantly.

You will need just our email address to make the payment. So copy the following email address to your notepad: info@first-rateonlinepharma.com

Once Payment is made please text "PAYMENT DONE"  to +1 201-345-7175.

Or  Email "PAYMENT DONE"  to info@first-rateonlinepharma.com with payment confirmation and your order number.

 

-Wire Transfer

Payment can equally be made via western union or money gram.  This is because of the discreet nature of western union or money gram wire transfer mode of payment. We will also be able to receive payment in minutes.You will get payment instructions and information required for the payment method only by email after you have placed your order online on our website. Once your order is completed and you checkout, your order ticket will automatically be sent to our system and we will then send the payment information.

 

-BITCOIN, also Known as BTC.

Bitcoin is one of the most secure and discreet forms of making online payments right now. To make payment with Bitcoin , simply go on to bitcoinwallet.com, create an account. Once your account is created please use your credit card to buy Bitcoin equivalent to the cost of your order. If your order total is $300 for example, you buy $300 worth of Bitcoin and then from inside your account, send bitcoin to our bitcoin address. We will receive payment instantly

BITCOIN ADDRESS: 12KYmnrFNVkCtBcj9MebZcYjaA2zmtLGhi

PS: Eventhough these payment methods are quite simple, we will still certainly give you a call or email you to guide you so you can decide how you want to complete payment for your order.

 

 

 

 

First Rate Pharmacy is committed to providing the highest quality products and customer service and is responsible for delivering orders to the customers. We give all our valued customers a 95% money back guarantee. However, due to the nature of the products, which are controlled medications in many countries, there is a need for some guidelines to be followed.

The following are the cases where a customer can apply for a refund:

-If a customer cancels the order within 3 hours of making the payment. Once the payment has been made and the order has been forwarded to the Shipping Department, no refunds can be issued.

-If an order has not been received by the customer within 15 days of processing the payment, the customer can apply for a refund.

However, the following non-reception causes will not be refunded:

-If a customer changed his/her address

-Customer provided a wrong address

-If the order arrived at the right address, but there was no one to claim it

-If the order arrived at the right address, but someone else claimed it.

 

 

 

 

 

 

We try our best to source the best quality products for our valued customers, but still if a customer claims that the products he/she received are ineffective, the customer can apply for a refund, given the customer provides us with the following:

-A clear picture of the lab tests report

-A clear picture of the products

-A clear picture of the package (Envelop, box etc.)

-Order number

-Proof of Payment (Electronic or physical receipt)

Payments made can be refunded within 15 business days upon completion of the investigation. Note that customer may be required to ship back the product to our returning address with 90% of the medication still in tact.

 

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